TERMS AND CONDITIONS

INTRODUCTION

This document (together with the documents mentioned therein) establishes the Conditions governing the purchase of products through this website (the "Conditions").

The seller is the company ROYAL TIPS TEA, S.L. (hereinafter, the Holder), whose identification and contact details are contained in the Legal Notice of this Website.

The Customer must carefully read these Conditions before buying any product through this Web page. By placing an order through it, the Customer expressly accepts these Conditions and is bound to them, so if you do not agree with them, you should not carry out the purchase.

These Conditions may be modified at any time. It is the responsibility of the Customer to read them periodically, since those that are in force at the time of placing orders will be applicable.

El Cliente puede descargar haciendo clic aquí, una copia de las presentes Condiciones Generales de Compra. El Titular recomienda al Cliente conservar una copia de estas Condiciones en su sistema informático por cada compra o contratación que realice.

If the Customer has any questions related to the Conditions you can contact us by email at info@royaltipstea.com or by phone at (+34) 678.94.93.24.

The language of formalization of this contract is English.

ORDERING THROUGH THIS WEB PAGE

By placing orders through this website, the Customer undertakes to:

  • - Do not make any false or fraudulent orders. If it can reasonably be considered that such an order has been made, the Holder is entitled to cancel it and inform the relevant authorities.
  • - Provide the Holder with his / her e-mail address, postal address and / or other contact and payment information, truthfully and accurately. By providing your information to the Holder, the Customer consents to the Holder to use it to contact the Customer if necessary. In case the Customer does not provide the Holder with all necessary information, the order cannot be processed.
  • - When placing an order through this Web, the Holder guarantees that he is fully authorized to use the corresponding credit or debit card or current or analogous account, in case he chooses such payment method. Only persons with the legal capacity to sign contracts relating to the class of products proposed on this website may place orders there.

The products offered through this website are available worldwide. This is how purchases work through this website:

  • - The Customer must create an account by providing personal contact information. Once the account is created, you will choose a password for your security.
  • - Once the account is generated, the Client, using his / her security password to access, may purchase the products offered by the Website.
  • - The Customer has the possibility to choose one or several of the products offered in the online store.
  • - Once selected, add the product to the shopping cart by clicking on the "ADD TO CART" option.
  • - Once the product has been added to the cart, the customer can see the contents of the cart (the chosen product, price, quantity, transport costs and total price), being able to modify the desired quantities of the product.
  • - Subsequently, if the Customer wishes to confirm the order, he must click on the "BUY NOW" option. To place an order, the Customer must have availability of contact through telephone and email and fill in the corresponding form. Orders made in a different way than those stated will not be accepted.
  • - To formalize the purchase, you must enter your bank details and click on a button called "PAY NOW".
  • - If the Holder accepts the order, the Customer will be notified of the acceptance by issuing an Order Confirmation, which will be received by email within 24 hours of acceptance. The Order Confirmation will be effective from its sending. If the Holder cannot accept your order, he will try to contact the Customer by email, telephone or postal mail.
  • - The Holder reserves the right to remove any product from this website at any time and to remove or modify any material or content thereof. The Holder will not be responsible to the Client or to any third party for the fact of removing any product from this web page, regardless of whether said product has been acquired or not, remove or modify any material or content of the website.
  • - The Holder shall make every effort to provide the Customer with the products listed in his Order Confirmation. However, if it is impossible to supply such products, due, for example, to such products being unavailable, the Holder will cancel the order in relation to the products that he cannot supply and will return to the Customer the sum of money he would have brought for such products. The return of these sums of money will be the limit of the liability of the Owner against the Client if it is impossible to supply the requested products.

DELIVERY

The Holder undertakes to deliver the products in perfect condition in the delivery address that the Customer indicates in the order form. The Customer can request the delivery of the articles, in another address and to another physical person different from the one who signs the order.

In order to optimize the delivery of products, the Customer must indicate an address in which the order can be delivered within normal business hours.

The Customer can track your order or any other query by sending an email to info@royaltipstea.com or by calling (+34) 678.94.93.24.

In case of absence of the recipient at the time of delivery, the carrier will contact the Customer by telephone, at the telephone number in the order request, leaving a message if a voicemail is available, if that first contact was not possible, indicating how you should proceed to arrange a new delivery. If it is not possible to leave the notice, the carrier will attempt to contact the Customer by telephone within 24 hours. If still, it is not possible to establish contact, the Holder will send the Customer an email to the address provided in the purchase process, indicating the carrier's telephone number so that the Customer can arrange the delivery.

The frights resulting from shipments of products purchased will be reflected in the final moment of the purchase and will depend on the destination.

For the purposes of the present Conditions, it will be understood that the "delivery" has occurred or that the product / s have been "delivered" at the time of signing the receipt of the same at the agreed delivery address.

DEADLINES

The delivery time of each product can depend on multiple factors such as the origin, stocks available, the calendar of holidays, etc.

As a general rule, the delivery time is 72 hours within the Spanish territory and 30 days for deliveries outside Spain, counted from the day after the order is made, these terms being understood as natural days. These terms are averages, and therefore an estimate. They may vary for logistical or force majeure reasons.

In any case, we do not make deliveries on Saturdays or Sundays, nor after 19:00 hours on business days.

TRANSMISSION OF RISK AND PROPERTY OF PRODUCTS

The risks arising from the products will be borne by the Customer from the moment they are delivered.

The Client will acquire ownership of the products when the Holder receives the full payment of all the amounts due in relation to them, including the shipping costs, or at the time of delivery, if it occurs at a later time.

PRICES

The prices of the products will be those published on this website at any time. These prices include the total amount, taxes and duties included.

The Holder reserves the right to change at any time the sales prices listed on this website, but the products will be invoiced based on the rates in force at the time the order is registered subject to availability in that date.

The costs for delivery of orders are those published on the Web at any time.

PAYMENT METHODS

When ordering, the Customer may freely choose to pay the purchases made by any of the following forms of payment:

  • - Credit / debit cards. By using secure payment gateway.
  • - PayPal account of the Client.

The charge on the card is made in real time through the payment gateway of the corresponding financial institution and once it has been verified that the reported data are correct.

Credit cards will be subject to checks and authorizations by the issuing entity, but if the entity does not authorize payment, the Card Holder will not be responsible for any delays or non-delivery and no contract can be executed with the client.

The Holder reserves the right to verify the personal data provided by the Customer and to take the measures he deems appropriate (including cancellation of the order) to ensure compliance with these Conditions.

The fraudulent use of credit cards will entitle the Holder to resolve the hiring, without prejudice to timely legal responsibilities.

BILL

The Holder will send the invoice to the Customer at the address specified in the order, although the Customer may expressly request its shipment by email or in paper at info@royaltipstea.com.

RETURNS POLICY

Cancellations

The Customer may request the cancellation of any order, without the need to declare any cause, at any time prior to payment, in which case it will be treated as a return. If the order has already been sent, the request for cancellation will be considered a withdrawal and must comply with what is established in the following section.

The Holder accepts the cancellation of orders through the customer service, either by email sent to info@royaltipstea.com or by phone at (+34) 678.94.93.24.

Withdrawal

The Client has the right to withdraw from this contract within 14 calendar days without justification.

The withdrawal period will expire on the 14 calendar days from the date of the conclusion of the contract, counted from the day you acquired the material possession of the goods.

In order to exercise the right of withdrawal, the Client must notify his / her decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or email), to the Holder, whose data are as follows:

ROYAL TIPS TEA, S.L.

To exercise the right of withdrawal, the Client may use the form template which is reproduced below, although its usage is not mandatory. Likewise, the Client has the option of completing and sending the electronic form of withdrawal form or any other unequivocal statement through our website. If you use this option, we will notify you by e-mail immediately of receipt withdrawal

(You only have to complete and send this form if you wish to withdraw from the contract)

A la atención de ROYAL TIPS TEA, S.L., con domicilio en C/ Medes, 4-6, 08023 – Barcelona, teléfono (+34) 678.94.93.24, e-mail info@royaltipstea.com

I hereby inform you that I have withdrawn from my contract of purchase of the following asset: _________________, requested on / received on ___________

Name of consumer and user: ____________________

Address of the consumer and user: ____________________________

Signature of the consumer and user (only if this form is presented on paper):

Date: ______________________________

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding term expires.

Consequences of withdrawal:

In case of withdrawal by the Customer, the Holder will refund all payments received, including delivery costs (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which you inform the Holder of your decision to withdraw from this contract.

The Holder will proceed to make such reimbursement using the same payment method used by the Client for the initial transaction, unless it has expressly provided otherwise; in any case, will not incur any expenses as a result of the refund. The Holder may retain the reimbursement until he has received the products, or until the Customer has submitted proof of the return thereof.

The products will be sent directly by the Customer to C / Medes, 4-6, 08023 - Barcelona, without undue delay and, in any case, no later than 14 calendar days from the date on which the Make your decision to withdraw from the contract. The term shall be deemed to have been fulfilled if it returns the goods before the expiration of said period. The direct cost of returning the goods will be borne by the Customer.

The product must be in the same state in which it was delivered and must retain its original packaging and labeling, using the same protective carton in which it has been received to protect the product. For the case that cannot be made with the protective box with which it was delivered, the Customer must return it in a protective box in order that the product is returned with the maximum possible guarantees.

The Customer cannot demand that the difference between the delivery costs of the shipment originated by the requested form of delivery (for example, urgent) and the cost of shipment of ordinary delivery.

There will be no change or return of products that are not under the same conditions as those received by the Customer, or that have been used beyond the time they are tested.

The Client will only be responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

Returns of defective products

Without prejudice to the right of withdrawal of the Customer, in accordance with the provisions of the previous section, in cases in which the Customer considers that the product does not comply with the contract, the Customer must contact we immediately through the email info@royaltipstea.com or telephone (+34) 678.94.93.24 providing the product data as well as the damage it suffers. In some cases we may ask you to send us a photo of the damage.

Once the notice has been received, the Holder will contact the Customer to inform him about how he should proceed, and through which courier agency he should proceed.

Here are the steps to follow for any type of return:

  • - The Customer must return the product to the address indicated on the invoice received by mail, indicating the reason for the return.
  • - If the return is made, the courier company will pick up the product in the same delivery address and, once the condition of the product has been checked, the money will be returned.
  • - The Customer must return the item using its original packaging in addition to the instructions, documentation and wrappings that may accompany it.
  • - Once the goods to be returned have been received, the Holder will carefully examine the returned product and inform the Customer by e-mail within a reasonable time if the return or replacement (if any) is necessary. The return or replacement of the article will be made as soon as possible.
  • - In the event that the product (s) cannot be replaced, the amounts paid for those products that are returned due to a defect, when it actually exists, will be refunded in full to the Customer, including delivery costs incurred to deliver the item and the costs incurred by the Customer to return it to us.
  • - In the case of partial returns (those in which items returned were purchased in an order together with other items), only the price of the returned items will be refunded.
  • - The return will be made through the same means of payment.

WARRANTY OF PRODUCTS ACQUIRED AND CLAIMS

In accordance with the applicable regulations for the defense of consumers and users, the Holder responds to any breach of agreement that occurs within two years of delivery.

In the event of a lack of conformity, the Customer must inform the Holder within two months of having known about it, sending an email to info@royaltipstea.com indicating their details, the invoice number and the detected anomaly. Failure to comply with this term will not result in the loss of the warranty, but the Client will be responsible for any damages caused by the delay in communication. In the event of a manufacturing defect, the Holder will be responsible for the return costs.

The item to be returned must be properly packed for return. The packaging must be in perfect condition and keep all accessories to be returned.

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, wear, installation or misuse of the product, tampering or use not in accordance with the instructions of the supplier.

Products modified or repaired by the Customer or any other person not authorized by the supplier are also excluded from the guarantee.

For any question, complaint or request for information, you can contact the customer service either by email at info@royaltipstea.com or by phone at (+34) 678.94.93.24.

DISCLAIMER OF LIABILITY

The Contractor shall not be liable for any breach or delay in the performance of any of the obligations assumed under a contract, the cause of which is due to events that are beyond our reasonable control ("force majeure").

The causes of force majeure shall include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  • - Strikes, lockouts or other industrial action.
  • - Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or war preparations.
  • - Fire, explosion, storm, flood, earthquake, sinking, epidemic or any other natural disaster.
  • - Inability to use trains, ships, airplanes, motor transports or other means of transport, public or private.
  • - Inability to use public or private telecommunication systems.
  • - Acts, decrees, legislation, regulations or restrictions of any government or public authority.
  • - Strikes, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that the obligations arising from the contracts will be suspended during the period in which the cause of force majeure continues, and the Holder will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the force cause higher. The Contractor shall use all reasonable means to terminate the cause of force majeure or to find a solution that will enable us to fulfill our obligations under the contract in spite of the force majeure.

PARTIAL INVALIDITY

If any of these Conditions or any provision of a contract were declared null and void by a final decision by a competent authority, the remaining terms and conditions shall remain in force, without being affected by said declaration of invalidity.

APPLICABLE LAW AND COMPETENT JURISDICTION

The purchases made through this website and the present Conditions of Purchase are subject to Spanish legislation.

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, if applicable, will be aware of the matter, will be those that have the applicable legal regulations in matters of competent jurisdiction, in which is addressed, in the case of consumers, to the place of fulfillment of the obligation or to that of the residence of the buying party.

ODR PLATFORM

The Customer residing in the European Union can claim through the ODR Platform (Online Dispute Resolution), which is provided by the European Commission through the following link: http://ec.europa.eu/consumers/odr/.

The ODR Platform gives consumers and traders the possibility to submit complaints by means of an electronic form available in all the languages of the European Union, for all matters related to electronic commerce or the provision of services on the network, in accordance with the provisions of Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 and Directive 2013/11 / EU of the European Parliament and of the Council on alternative dispute resolution for consumer disputes.

For any inquiries about such Platform for online dispute resolution, the User may contact the EUROPEAN CONSUMER CENTER IN SPAIN (http://www.cec.consumo-inc.es/), located at C / Príncipe de Vergara, 54, 28006 - Madrid (Spain), telephone: (+34) 91.822.45.55 and email: cec@consumo-inc.es.



CONTACT
Royal Tips Tea S.L.
C. Medes 4- 6
08023, Barcelona
info@royaltipstea.com
Royal Tips Tea payments